Town Holiday Nov. 27-28

Most municipal offices will be closed Nov. 27-28 in observance of Thanksgiving. Please view the holiday service schedule for information about changes to trash and recycling pickup and other services. More...


EZ Rider


In observance of the upcoming Thanksgiving holiday, EZ Rider will operate the following schedule:

Wednesday, November 26, 2014 – Regular Service (Reservations will be closed.)

Thursday, November 27, 2014 (Thanksgiving Day) – No Service

Friday, November 28, 2014 (Day after Thanksgiving) – Saturday Schedule:  8:15am – 6:52pm (No Senior Shuttle)

Saturday, November 29, 2014 – Saturday Schedule:  8:15am – 6:52pm

Sunday, November 30, 2014 – Regular Service

Chapel Hill Transit’s administrative offices will be closed on Thursday, November 27th and Friday, November 28th, 2014. For more information, please contact EZ Rider Reservations at (919) 969.5544.

Chapel Hill Transit (CHT) is committed to providing quality transit services to all of our new and existing customers. We do recognize that some of our customers are not able to use the conventional fixed-route bus due to physical and/or mental impairments. CHT’s Paratransit (EZ Rider) Service program provides shared-ride transportation for all certified (eligible) persons that is comparable to the service provided by the fixed route system.

CHT’s Paratransit (EZ Rider) Service provides origin-to-destination transportation to Paratransit certified (eligible) individuals who are unable to use the accessible fixed route system due to their disability in conjunction with the Americans with Disabilities Act (ADA) of 1990. This door-to-door service connects those persons who meet the eligibility requirements with the places they need to go to most (within our coverage area).

In recent years, some people with mobility disabilities have begun using traditional (i.e. manual and power wheelchairs, scooters, etc.) and less tradi­tional mobility devices (i.e. golf cars, Segways®, etc.).  These traditional devices, commonly referred to as wheelchairs, are defined as defined as a manually-operated or power-driven device designed primarily for use by an individual with a mobility disability for the main purpose of indoor or of both indoor and outdoor locomotion.  A wheelchair is also defined as a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.

These less traditional devices are now referred to as “other power-driven mobility device” (OPDMD).  OPDMD is defined as  any mobility device powered by batter­ies, fuel, or other engines . . . that is used by individuals with mobility disabilities for the pur­pose of locomotion, including golf cars, electronic personal assistance mobility devices … such as the Segway® PT, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair.

CHT will accommodate and provide transportation to customers (including their mobility device) if the lift and vehicle can physically accommodate them. CHT vehicles are lift-equipped and carry a minimum design load of 600 pounds.  CHT is not required to transport a heavier occupied device; however, if the vehicle can accommodate the customer and his/her mobility device (combined weight), then CHT will transport the customer (with his/her mobility device). 

CHT vehicle lifts also have a minimum design lift platform to accommodate a wheelchair measuring 30 inches by 48 inches. However, if any of our vehicles have a lift platform that exceeds the dimension of 30 inches by 48 inches, CHT will transport the customer and his/her wheelchair.  CHT reserves the right to deny transportation to an occupant if the wheelchair is so large it would block an aisle or would interfere with the safe evacuation of passengers in an emergency.     

EZ Rider operates service during the hours of operation (detailed below) within 3/4 of a mile from the nearest CHT Fixed Route bus stop.

Service Hours of Operation (Effective: Sunday, August 17, 2014):

  • Sunday:  ADA Service: 10:38 a.m. - 11:17 p.m.; Premium Service: 11:30 a.m. - 5:30 p.m. 
  • Monday - Friday:  5:30 a.m. - 11:56 p.m.  
  • Saturday:  8:15 a.m. - 11:17 p.m. 

Reservations Hours:

  • Sunday - Friday: 8:30 a.m. - 5:00 p.m.  * Reservations for Sunday Premium service must be requested no later than 12 p.m. on the Friday prior to the requested Sunday Premium service date. *

Please give the Reservationist:

  • Eligible Passenger's Name 
  • Eligible Passenger's Origin/Destination (Location) Address(es)
  • Eligible Passenger's Requested Pick-Up or Scheduled Appointment Time
  • Eligible Passenger's Mobility Aid(s), if applicable
  • Eligible Passenger's Number of Traveling Persons (i.e. Companion and/or Personal Care Attendant (PCA)) 

Trips may be requested/scheduled up to seven (7) calendar days in advance.

ADA Paratransit Eligibility:

To qualify for ADA Paratransit service, customers must apply for a determination of eligibility with CHT. CHT will determine the eligibility need based on functional considerations. Once the application is received, CHT has twenty-one (21) days to mail a Notice of Eligibility back to the customer. Within this twenty-one (21) day timeframe, a site assessment review must be completed. All applications MUST be completed in its entirety in order to accurately determine eligibility. All incomplete applications will be returned to the customer for completion. Once completed, the customer may resubmit the application to CHT. (Note: The twenty-one (21) day timeframe will begin once the completed application and required documentation have been received.)

To request an application for CHT’s EZ Rider service, please click the link below to download and print the required forms. You can also contact EZ Rider Certifications by phone (919.969.4920) to request an application be mailed to you.

EZ Rider Certification/Application Form

Subscription service: When traveling the same days & times each week, you may be eligible for subscription service.  To request a subscription, please contact CHT Reservations by phone (919.969.5544).


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